Client objections
How accurately the person reads the real concern and keeps a difficult conversation moving.
← ALL ASSESSMENTS
NEGOTIATION STYLE
See how your team handles the moments that protect revenue.
Map the instincts employees use when clients challenge value, request concessions, raise complaints or hesitate before committing.
0132 client scenarios02Around 20 minutes03Four commercial domains04Two tailored reports
WHAT IT REVEALS
Most negotiation happens before anybody calls it negotiation.
Price resistance, requests for exceptions, buying hesitation and service failures all reveal how a team member negotiates. The assessment makes those instincts visible so development can focus on the behaviours with the greatest commercial effect.
WHAT IT EXPLORES
A focused view of the moments that matter.
Boundaries and concessions
Whether they concede strategically, understand their authority and hold boundaries gracefully.
Value and upselling
Their comfort with premium pricing, ability to reframe value and recognition of buying signals.
Service recovery
How they diagnose a complaint, calibrate the response and use recovery to strengthen loyalty.
Negotiation self-concept
How their view of their own confidence and authority compares with their scenario responses.
THE OUTPUT
Clear reports for useful conversations.
FOR THE PARTICIPANT
Participant report
A developmental account of negotiation tendencies and practical ways to improve.
- Personal pattern across each domain
- Strengths to keep using
- Cross-domain blind spots
- Specific development actions
FOR THE MANAGER
Manager report
A management view that supports targeted coaching and sensible development priorities.
- Capability signals with context
- Self-perception gaps
- Priority development sequence
- Conversation starters and management actions
The assessment is designed for development, not judgement. It does not produce a pass or fail result and should be interpreted in context.
COMPANY ACCESS